TERMS AND CONDITIONS - CARRS LOCH LOMOND

• Deposits for bookings must be paid within 7 days of receipt of the Company’s written order/quote form to guarantee the availability of cars and required date. Any requests for amendments to original booking must be made in writing.

• A minimum, non-refundable deposit of 25% is required. Balance is due 4 weeks before wedding date shown on booking form. Failure to pay the balance may result in total amount of monies being due.

• Cancellations must be made in writing to the company. Cancellation of wedding: Less than 10 weeks but more than 4 weeks a 50% of the balance is due. Less than 4 weeks all of the balance is due.

• We may be able to book vehicles at short notice, for those bookings (made within 6 weeks of the service) the full balance will be due at the time of booking.

• Whilst the company will make every effort to arrive punctually at your address and destination, we cannot be held responsible for late arrival or cancellation due to circumstances beyond our control. The company will not be responsible for any impact that a delay might cause through missed connections, canceled functions or engagements. The company recommend that you are covered with adequate travel insurance.

• In the unlikely event of a breakdown. the company will endeavor to supply an alternative vehicle with a similar specification for your journey. If we are unable to supply a similar vehicle we will offer a full refund of the hire price or offer a lesser vehicle and a part refund. The company will not be responsible for any impact that a delay might cause through missed connections, canceled functions or engagements. The company recommend that you are covered with adequate travel insurance.

• No food or drink will be allowed in any of our vehicles unless prior consent has been given by the company. The company adopts a strict No Smoking policy.

• Our Chauffeurs will choose the route based on experience, knowledge of the local area and use of satellite navigation, they will accept a route requested by the principal hirer, however, should this result in extra mileage or time being added to the journey a charge may be made.

• Any alterations made to the booking on the day of the service or a request for additional time may incur an extra charge or may not be honored if that conflicts with another booking.

• The principle hirer will be responsible for the conduct of all passengers during the service and we reserve the right to invoice or make a charge to the hirer for any losses or damage sustained to any part of the vehicle caused by any passenger or a third party incited to cause damage to the vehicle. A minimum charge of £100 will be applied to cover valet costs should fouling be caused by any passenger through food, drink or illness.

• Violence, foul language, intimidation antagonism or any form of anti-social behavior towards the Chauffeur or any member of this company’s staff will not be tolerated and will result in the immediate termination of the service and police involvement. Acts of vandalism or malicious damage caused to the vehicle will face prosecution.

• Our Chauffeurs will check the vehicle for passengers belongings left in the vehicle after a service. We cannot however be held responsible for any item broken during the journey or left in the vehicle after the service. It is up to the hirer to ensure they have all their belongings at the end of the service.

• The company offers a policy of total discretion for all clients. Our chauffeurs will not discuss who traveled with us, to where or with whom unless authorised by you to do so. The exception to this policy is wedding hire; we may take photographs at weddings and publish them in company literature or on the website. If you do not wish to have your images used please make us aware of this in writing when paying the deposit or balance of the service.

• Any person having wedding pictures that include any of our vehicles in them taken by a photographer. It is not allowed to use these images in any promotional or advertising work etc. without the companies prior permission.

• The Company is not registered for VAT which means the price quoted is the amount due. There are no extras to pay unless extra services are requested on the day of the service, these requests are at the discretion of the company and will be charged at our hourly rate.

• There may be an excess charge for chauffeur hire on bank and public holidays.

• Car parking, tolls are charged at cost. Any parking tickets gained by the request of a client asking the chauffeur to ‘stop and wait here’ will also be charged at cost.

• When carrying luggage, all hard cases or boxes etc. must be placed in the boot. Only a reasonable amount of hand luggage may, with the chauffeur’s approval, be carried inside the car.

• The company prohibits any persons other than their own chauffeurs from driving their cars.

• We recommend that you allow the chauffeur to open the car door as any damage incurred to the door which you open (e.g. hitting a bollard/ another vehicle/passing motorbike/pushbike etc) shall be paid for by the hirer.

• Any work which we undertake shall be subject to these conditions with no exception so please ensure that you have read and fully agree with these before placing an order with us.

• We reserve the right to add or amend our terms and conditions at any time.